Last updated: 26 October 2026
Who we are and how to contact us
EVi Pools is a trading name of Waterstream Ltd (company number 05679475). Waterstream Ltd is responsible for the personal information described in this notice. It covers our website, enquiries, quotations, orders and customer support.
For a privacy question, request or complaint, call 01403 577 674, use our contact page, or write to EVi Pools, Waterstream Ltd, 5 Upper St Martins Lane, Covent Garden, London, WC2H 9EA. Please tell us that your enquiry concerns personal information.
Information we collect
When you contact us, request a brochure, configure a pool, seek a quotation or place an order, we collect the details you provide. These can include your name, address, email address, telephone number, project requirements, correspondence, order details and marketing preferences. If you use an account, we also process the account information needed to provide it. We receive technical information such as IP address, browser and device details, pages visited and website interactions through our website and its service providers.
We obtain information directly from you, from your use of our website and, where relevant to a project you have asked us to help with, from your authorised representative or installation partner. Please only share another person’s details where you are entitled to do so.
How and why we use information
We use enquiry, project and order information to answer questions, prepare quotations, arrange delivery or installation, fulfil orders and provide aftercare. Where this is necessary to take steps you request before a contract or to perform our contract with you, our lawful basis is contract.
Our legitimate interests support necessary customer administration, business enquiries, service improvement, website security, fraud prevention and handling complaints or legal claims. We balance these interests against your rights. We use information where necessary to meet legal obligations, including tax and accounting requirements. Where consent is required, including for certain marketing or tracking activities, we rely on your consent.
You can decline to provide information, but we may be unable to respond to an enquiry or fulfil an order without the necessary contact, project or delivery details.
Marketing and cookies
You can ask us to stop direct marketing at any time, using the unsubscribe option in a message or contacting us. Withdrawing marketing consent does not affect earlier lawful processing or essential messages about your order.
Our website uses cookies and similar technologies for functions such as accounts, baskets and remembering preferences, and for measuring website use and advertising. Consent is required for non-essential tracking where applicable. Use the “Consent Preferences” control on our website to review your cookie choices. You can also manage or delete cookies through your browser; blocking essential cookies may affect site functions. Embedded content and links, including Google services, Instagram and WhatsApp, may involve those providers processing information under their own privacy notices.
Sharing information and overseas processing
We share relevant information where needed with service providers supporting our website, communications, payments and administration, and with delivery or installation partners involved in your order. Professional advisers, insurers, regulators and public authorities may receive information where necessary for their role or a legal obligation. We do not sell your personal information.
Some providers may process information outside the UK. Where UK transfer rules apply, transfers require a recognised adequacy arrangement or other lawful safeguard, such as approved contractual protections. Contact us for information about the safeguards relevant to your information.
Keeping information
We retain information for the period needed for its purpose. This depends on whether an enquiry remains active, the duration of our customer relationship, aftercare and warranty needs, accounting obligations and applicable time limits for legal claims. Information no longer needed is deleted or anonymised. We may retain a minimal record of a marketing objection to respect your preference.
Your rights and complaints
Depending on the circumstances, you can request access, correction, deletion, restriction or transfer of your information, and object to processing. You can withdraw consent at any time and always object to direct marketing. Contact us using the details above; we may need to verify your identity. We normally respond within one month, subject to any extension permitted by law.
Please contact us first if you have a concern so we can investigate. You also have the right to complain to the Information Commissioner’s Office (ICO). We update this notice when our practices or requirements change; the date above identifies the latest version.